You can add, edit, or sign-up for AutoPay within the Student Portal. Scroll down to the footer of the webpage until you see Parent/Student Login.

At the end of each month, we’ll invoice you for any lessons that are scheduled during the upcoming month.

Any lessons that you cancel with more than 24 hours of notice will be issued a lesson credit which you can use to schedule a future lesson of the same type.

Should you need to make changes to your lesson schedule — such as missing a couple of weeks for a planned vacation — please contact us by the end of the current month to ensure that these changes are reflected in the upcoming invoice.

Your invoice will be emailed to you around the 25th of each month, and is DUE by the 5th of the following month. We charge a late fee of $10 on all past-due invoices.

Check out our Music Lessons for the most up-to-date lesson fees.

No, all classes must be paid in advance. 

At the end of the month, we’ll send you an invoice for all lessons currently scheduled for next month.

We only accept credit and debit card via the Student Portal, which can be found in the footer below titled Parent/Student Login.

Please remember that you must pay by the 5th of the month to avoid the $10 late fee.

Checks are also accepted. Bounced checks will incur an additional fee of $35.

As long as you cancel any lessons prior to the end of the current month, you will not be billed for them. Any cancellations after your monthly invoice has been generated will be issued lesson credits which you can use to schedule future lessons.

All students of the Franklin Music Academy must pay tuition for the semester(s) they attend.

The Fall semester runs September – December and Spring semester starts in January and ends in May giving each student 35 lessons for the entire school year.

We invoice in monthly, convenient installments to make each payment affordable. Each monthly payment goes toward paying down the tuition for the school year.

New students may join anytime and will only pay for the months they attend our music school.

Tuition holds your child’s spot on the schedule. It is required to be paid in full regardless of any lessons missed. Invoices will be emailed to each student/parent at the end of each month.  

Payment must be made no later than the 5^th of the next month following the date the invoice was received.

No.

The Franklin Music Academy will be closed during the following holidays:

• Week of Spring Break
• Week of Thanksgiving
• Christmas Break (2 weeks)

There are no tuition adjustments or makeup days during the holidays FMA observes.

Remember: We invoice each student based on 35 weeks of lessons we provide each school year.

We bill a flat rate monthly to make each payment affordable, which is why customers pay the same each month regardless if they have 4 or 5 lessons during the month.

We require 24 hours’ notice to cancel a lesson without forfeiting your lesson.

If you need to cancel an upcoming lesson, do one of the following:

• Contact us via email
• Call or text us at 512-992-7899 and leave a message with our office

When you cancel a lesson, it puts a lesson credit on your account that you can use to book another, rescheduled lesson in the future. 

Note: Only the same type of lesson can be rescheduled using the credit.

If the lesson occurs in a month for which you haven’t yet paid, it will reduce the next month’s invoice by the cost of that lesson. You won’t pay for it and, therefore, you won’t receive any kind of credit.

If the lesson occurs in a month for which you have paid, it will create a lesson credit on your account and you can use it to book another, rescheduled lesson in the future.

Please note that you can only schedule the same exact type of lesson using this credit.

Sometimes unforeseen events will occur like unexpected weather, black outs, etc. We appreciate you giving us the opportunity to makeup the lesson.

Last-minute cancellations by the school or music instructor will count as a monetary credit which you may use to apply as a form of payment on your next month’s invoice.

If you find that you are accruing many lesson credits because you’re unable to reschedule lessons, please contact the office to discuss your options.

We can work with you to find a better time that doesn’t require a lot of cancellations, proactively cancel lessons for upcoming vacations so that you’re not billed for them to begin with, or turn the lesson credits into monetary credits that you can apply toward future invoices.

You may reserve your lesson time slot for up to three weeks. If you require an extension, kindly inform us by the 20th of the month for discontinuation in the following month. When you’re ready to resume, we’ll collaborate to find a convenient time slot.

To end lessons, choose one of the following options:

1. Notify us via email.
2. Call us at 512-992-7899.

Credit balances will be kept on file for future use.

While we regret your departure, we acknowledge that circumstances evolve and anticipate your return soon. To cease lessons indefinitely, please notify us by the 20th for discontinuation the following month.

To discontinue indefinitely, choose one of the following:

1. Notify us via email
2. Call us at 512-992-7899

Credit balances can be refunded or retained for future use if you foresee a return in a few months. Your current time slot will not be held if you decide to cancel and/or take a long break.

Please note:

A student may withdraw from the Franklin Music Academy at any time; however, there is no reimbursement for classes missed if the student withdrawals in the middle of the month.

Yes.

We understand that kids get sick and that you can’t predict this, but out of respect for our teachers, their time, and livelihood, we have to charge for any cancellation made with less than 24 hours’ notice. We appreciate your understanding.

A credit will be added to your account to use at a future date.

No.

While it’s appreciated to inform the teacher of your absence, they are dedicated to teaching and not involved in scheduling.

For cancellations or rescheduling, please reach out to the office directly.

Understanding your desire for a consistent schedule learning experience, we aim to provide substitutes when your teacher is unavailable.

We’ll communicate details via email so you’ll know what to expect and seek your feedback to ensure you received a positive and successful lesson.

In the rare event we can’t arrange a substitute, your lesson will be canceled at no cost to you.